Responsibilities

• Overseeing daily operational processes to ensure that outlets adhere to operational procedures and standards.

• Responsible for training and guiding clinic staff, ensuring they possess professional knowledge and skills, and assisting them in achieving performance goals.

• Conducting performance evaluations, providing feedback and incentives to promote team member performance.

• Establishing and maintaining effective teamwork and communication mechanisms.

• Overseeing and ensuring all ops executive at clinic level follow SOP for Revenue assurance , Stock audits ,     roster , Appointment management , waitlist, issue management  at clinic level

Requirement:

• Excellent organizational and multitasking skills

• Strong verbal and written communication skills

• Proficient in MS Office (Excel, PowerPoint, Word) and familiarity with ERP or CRM tools

• High attention to detail and ability to handle confidential information

• Time management skills and a proactive problem-solving attitude

Qualifications and Education Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• MBA or Postgraduate Diploma in Operations / General Management is preferred

Experience