Responsibilities

• To make regular Outlet tours to review standards, procedures & operational status
• To review facility which include linen, therapy beds, closet, treatment trolley, storage and equipment upkeep on daily basis to ensure standard is maintained
• Responsible for timely documentation and discipline of the staff in accordance with Human Resources Strategic Policy
• To keep a track of training hours of the therapists, stylist and Operations team
• To ensure purchasing requests are submitted on time for all professional and operational products
• To ensure month end inventory is done properly and evaluate current and new product lines for professional and retail use
• To compile yearly budget for responsible outlet and maintain monthly statistical report
• To oversee monthly incentives for the therapists and create exciting incentive programmers on regular basis
• To review all departmental learning checklists for therapists and stylist are in order and update training matrix accordingly

Qualifications and Education Requirements

Experience

• 5-10 years of experience in Retail, Wellness, Service & Hospitality Industry is a must.