Responsibilities

Requirement 

• Leadership & People Development

• Operational Planning & Execution

• Data-Driven Decision Making

• Customer Experience Management

• Compliance & Process Orientation

• Communication & Collaboration

Responsibilities:

• 1. Operational Oversight & Sales Impetus
  • Review the Sales Impetus Checklist with Outlet Managers weekly to ensure data availability, comprehension, and accurate provisioning.
  • Ensure templating, reporting formats, and education on dashboards are effectively delivered and understood by all outlet leads.
  • Facilitate weekly submission of calls dashboards and monthly overviews on team performance, culture, and skill indicators.
• 2. Cross-functional Collaboration
  • Liaise with L&D, HR, CRM, and Finance teams to ensure seamless integration of operational activities and people-focused initiatives.
  • Ensure consistent implementation of policies, training calendars, and customer service protocols.
• 3. Staffing & Roster Management
  • Conduct monthly staffing metric reviews to identify hiring needs, plan internal transfers, and support manpower fulfillment.
  • Lead weekly roster planning and provisioning to ensure effective coverage.
• 4. Compliance & Governance
  • Coordinate with CRM for weekly issue resolution reporting.
  • Review discounting trends bi-weekly; raise flags on policy deviations.
  • Ensure all Modes of Finance are active and functional across all salons; resolve any related issues.
• 5. Incentive & Requisition Management
  • Oversee incentive processing and disbursement for salon teams.
  • Ensure timely requisition of standard issue items for salon personnel.
  • Conduct monthly audits of POC hierarchies and credentialing compliance.
• 6. Salon Launches & Dry Runs
  • Lead dry runs and ensure operational readiness of new salon openings.
  • Monitor the pre-opening checklist comprehensively, starting one month prior to launch.
• 7. Team Engagement & Grievance Management
  • Conduct weekly connects with Ops Executives and overall salon team to understand operational challenges, resolve grievances, and provide counselling where required.
• 8. Onboarding & Training
  • Facilitate comprehensive New Hire Onboarding in coordination with HR and L&D teams.
• 9. Sales & Revenue Management
  • Drive achievement of sales targets across all outlets by collaborating with Outlet Managers, monitoring performance metrics, and implementing corrective actions as needed.
  • Ensure revenue operations are streamlined and aligned with business goals through focused planning, campaign execution, and tracking of key revenue drivers. keep requirement and respon in p tag rest li ul and li also have ul li give html without changing anything in my content

Qualifications and Education Requirements

Experience