Responsibilities

• Patient Interaction: Greet patients and visitors warmly upon arrival and assist them with the check-in process.
• Appointment Scheduling: Schedule, reschedule, and confirm appointments following clinic policies.
• Patient Records: Maintain accurate and confidential patient records, ensuring compliance with privacy regulations.
• Billing and Payments: Collect and process co-pays and payments, and provide receipts.
• Administrative Duties: Answer and route incoming calls, manage incoming and outgoing mail, and handle emails.
• Office Management: Maintain the reception area, manage office supplies, and ensure inventory is stocked.
• Patient Support: Address patient questions and concerns, and escalate issues to the appropriate staff member if needed.
• Collaboration: Communicate effectively with clinic staff regarding patient updates and scheduling.

Qualifications and Education Requirements

Experience

Prior experience in a receptionist or administrative role, preferably in a medical or clinical environment.